returns, exchanges and privacy policies
Return and Exchange Policy:
You may return any unopened or gently used LATHER.com product within 30 days of purchase by contacting us at firstname.lastname@example.org. We will provide you a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective.
When you send us your return package, please include the return authorization number that we have provided you. We suggest you ship via a traceable service to ensure delivery. Upon our acceptance of your return, we will refund the price you paid for the product to the original method of payment. Your original shipping and handling charges will not be refunded.
If you prefer to exchange the returned product for a different product of equal or lesser value, please specify the desired product by name, size and item number. The exchanged product will then be sent to the same address as the original shipment at your expense.
Damaged or Defective Products Policy:
When your LATHER.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at email@example.com. Please provide the order number, an explanation of the damage or defect, your email address and phone number. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. We will provide you instructions for returning the damaged or defective product to us at our expense. If, after having examined the product, we confirm that it is damaged or defective, we will issue a refund for the price you paid for the product to the original method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.
1. Personal Collection of Personally Identifiable Information by LATHER.com
2. Use of Personally Identifiable Information by LATHER.com
a. Opt-In Communications
If you opt-in during the Site registration process or at other times when you submit personally identifiable information, the information you provide may be used by LATHER.com to create and deliver to you our newsletters, surveys or other communications containing product information, cosmetics tips or promotions ("Opt-In Communications"). If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you would no longer like to receive these communications, see Section 11 (Opt-Out) below.
b. Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that LATHER.com offers its customers.
3. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.
4. Disclosure of Personally Identifiable Information
a. Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
b. Service Providers
c. Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
d. Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
5. Cookies, IP Addresses, Pixel Tags and Tracking Technology
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
6. Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
LATHER seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
9. Notification of Policy Changes
10. Updating Personal Information
If you are a registered member at LATHER.com, you can change your personal information at any time by updating your information at check-out or by emailing LATHER via the contact form on this website.
11. Opt-Out Option
Upon receiving email communications from LATHER, you may decide to opt-out of receiving future email communications from LATHER.com by clicking the "unsubscribe" link at the bottom of any email communication. You may also email LATHER via the contact form on this website and describing that you would like to be removed from the system.
LATHER reserves the right to change these policies without prior notice.